Terms and Conditions of Sale

1. Seller and Contact Details

The online store is operated by GO GLOBAL DI ALESSI MATTIA, a sole proprietorship with registered office at Via dei Voi 11/5, 38060 Calliano (TN), Italy.

VAT number: 02258740220
Business Register: Trento
REA: TN–211295
Certified email (PEC): goglobal@pec.goglobal.it
WhatsApp: +39 0464 081133 — exclusively for messaging services.

For information, support and complaints, customers may use the form available on the website’s Contact page, including the order number where available.

The returns address is:

GO GLOBAL DI ALESSI MATTIA
Piazzetta Sigismondo Moll 16
38060 Villa Lagarina (TN), Italy

2. Scope of Application

These Terms and Conditions govern purchases made through the online store.

The provisions concerning the right of withdrawal and the statutory consumer warranty apply to individuals purchasing for purposes unrelated to their entrepreneurial, commercial, craft or professional activity.

3. Products and Information

Product characteristics and included accessories are indicated on the respective product pages.

Images may show colour differences caused by the screen used. This does not affect the customer’s right to receive a product conforming to the description and advertised characteristics.

The presence of the same model at other retailers with different accessories or packaging does not alter the content of the offer published in this store.

Trademarks and distinctive signs belong to their respective owners. Their presence on the website does not, by itself, imply an authorised reseller relationship.

4. Orders and Payments

Before submitting an order, the customer may check the products, quantities, address, delivery costs and total amount. Clicking the final checkout button constitutes a payment obligation.

The contract is concluded when the seller sends confirmation accepting the order. A communication confirming only receipt of the request does not constitute acceptance.

The payment methods actually available at checkout may be used.

Any problems affecting order fulfilment will be communicated to the customer. If supply becomes impossible, amounts paid for products that cannot be supplied and any delivery costs that are no longer due will be refunded without undue delay.

5. Prices and Shipping Costs

Sale prices are expressed in euros and include applicable VAT. The total price and shipping costs are displayed before the order is confirmed.

For the destinations served:

• Italy: €5 for orders below €49; free shipping for orders of €49 or more.
• Other countries: €15 for orders below €49; free shipping for orders of €49 or more.

The threshold is calculated based on the value of the products after applicable discounts, excluding shipping costs.

6. Availability and Delivery

Availability may refer to the store or to a sourcing warehouse. The wording “EU Warehouse” does not necessarily mean that the item is physically held at the seller’s premises.

For products marked “EU Warehouse”, delivery is estimated within 10–15 business days, according to the information shown on the product page and at checkout.

The stated times include sourcing and delivery to the customer. Estimates do not limit the consumer’s rights in the event of delay or non-delivery.

If a delay occurs, the seller will inform the customer without undue delay. Substitute products will not be supplied without the customer’s consent.

The risk of loss or damage passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods, subject to the exceptions provided by law.

7. Right of Withdrawal and 14-Day Returns

Consumers have the legal right to withdraw within 14 days of delivery, without having to provide a reason.

The store voluntarily extends the period for notifying withdrawal to 14 days from delivery, applying the conditions described on the “Returns and refunds” page, which supplements these Terms and Conditions.

Notice may be sent through the form available on the Contact page, by certified email to goglobal@pec.goglobal.it or by post to the returns address.

The product must be shipped within 14 days of notifying withdrawal. Direct return shipping costs in the event of withdrawal are borne by the customer.

Withdrawal does not require the seller’s prior authorisation.

8. Return Conditions and Reduction in Value

The product must be returned complete with all accessories and components received, including, where applicable, packaging, documentation, certificates, additional bracelet links, straps and gifts associated with the returned product.

The customer must take proper care of the product and return it in the condition in which it was received, without prejudice to the right to examine and test it as necessary to establish its nature, characteristics and functioning.

Pursuant to Article 14(2) of Directive 2011/83/EU and Article 57(2) of the Italian Consumer Code, the consumer is liable for any reduction in value resulting from handling beyond what is necessary for such checks, provided that the consumer received the legally required information regarding withdrawal.

Scratches, impacts, wear, alterations or missing components and accessories attributable to the customer may result in a reduction of the refund proportionate to the actual loss in value. Any deduction will be assessed case by case, justified and documented.

No automatic penalties or flat-rate deductions are applied. Simply opening the packaging, normally testing the product or removing protective material does not automatically result in a reduction of the refund or loss of the right of withdrawal.

The consumer’s rights regarding defects, damage or missing items already present upon delivery remain unaffected.

9. Statutory Warranty

24-Month Warranty and Seller Assistance

New products purchased by consumers are covered by the 24-month statutory warranty of conformity from delivery, provided by GO GLOBAL DI ALESSI MATTIA. Assistance is handled directly by the seller through a specialised partner laboratory.

Products sold on our website are not covered by the international commercial warranty offered directly by the manufacturers. To request assistance under our coverage, customers must therefore contact the seller through the Contact page, stating the order number and describing the issue.

Manufacturer instructions concerning use, maintenance and technical characteristics are used as a reference for technical assessment, without limiting the rights granted by the statutory warranty.

In the event of a lack of conformity, the consumer is entitled to repair or replacement free of charge, in the cases and under the conditions provided by law, or to a price reduction or termination of the contract where the relevant requirements are met. Necessary costs, including transport, labour and materials, are borne by the seller.

Normal wear and tear, accidental damage and damage caused by improper use do not in themselves constitute a lack of conformity. Each request is assessed on its specific circumstances, without automatically excluding any mandatory consumer rights.

10. Complaints and Disputes

Complaints may be submitted through the form on the Contact page, by certified email to goglobal@pec.goglobal.it or by post to the seller’s registered office.

Italian law applies, without depriving consumers of any mandatory protections granted by the law of their habitual country of residence, where applicable.

Jurisdiction is determined by the rules protecting consumers.

11. Personal Data

Information concerning the processing of personal data is contained in the website’s Privacy Policy.

12. Amendments to the Terms and Conditions

Purchases are governed by the Terms and Conditions in force at the time the order is placed. Any subsequent updates do not affect contracts already concluded.

Nota importante: nel testo italiano hai scritto che per la garanzia “le spese ... sono a carico dell’acquirente”. Questo contraddice il paragrafo precedente e la tua indicazione: per i difetti coperti dalla garanzia legale, le spese devono essere a carico del venditore. Nella traduzione ho quindi utilizzato seller