FAQs

Frequently Asked Questions

What does “Available · EU Warehouse” mean?

The product is available through our European procurement warehouse and is not necessarily already present at our headquarters. Delivery is estimated within 10–15 business days, which includes procurement and shipping to the customer.

How much does shipping cost?

Shipping is free on orders from €49 in all serviced countries.

For orders under €49, the cost is €5 in Italy and €15 abroad. The threshold is calculated on the value of the products after any applicable discounts, excluding shipping costs.

Which countries do you ship to?

We ship to the countries selectable at checkout. By entering your delivery address, you can verify the available options and the cost before confirming your purchase.

How can I pay?

You can use the payment methods available at checkout. The options actually available will be shown before order confirmation.

Can I track my shipment?

When the package is handed over to the courier, we will provide you with the available tracking information.

Which accessories are included?

In addition to the product indicated on the product page, the purchase includes the official packaging, manual, and warranty. The same model offered by other retailers might have different packaging or equipment. If you have any doubts, please contact us before ordering.

What warranty covers the products?

New products purchased by consumers are covered by the 24-month legal warranty of conformity from delivery, provided by GO GLOBAL DI ALESSI MATTIA. Support is managed directly by the seller through our specialized partner laboratory.

The products sold on the site do not benefit from the international commercial warranty offered directly by the manufacturers. For support under our coverage, you must therefore contact us.

The rights provided by the legal warranty remain fully recognized, including remedies without charge in cases established by law.

How do I request warranty support?

Use the form on the Contact Us page, indicating the order number and describing the problem. Any photographs can help us in our assessment. We will provide you with instructions on how to proceed.

Can I return a product if I change my mind?

Yes. We extend the period to notify us of your change of mind to 30 days from delivery. You must then ship the product within 14 days of your notification.

This option is in addition to the legal 14-day right of withdrawal, without limiting it. Full conditions are available on the Returns and Refunds page.

How do I communicate a withdrawal?

You can use the form on the Contact Us page, or send a PEC (certified email) to goglobal@pec.goglobal.it or a postal communication to our return address.

Clearly express your wish to withdraw and, if possible, indicate the order number and the affected products. Our prior authorization is not required.

Who pays for return shipping?

For a change of mind, the direct costs of returning the product are borne by the customer.

Can I try the watch before deciding to keep it?

You can examine and try it on as much as necessary to verify its nature, characteristics, and functioning, without removing any protective films.

Avoid prolonged use and handling that could cause scratches, damage, or wear.

Do I have to return the packaging and accessories too?

Yes. Return all received components, including packaging, documentation, any certificates, extra links, straps, and other accessories.

Damage or missing items attributable to the customer may result in a reduction of the refund proportional to the actual loss of value, which will be justified and documented. We do not apply automatic penalties or fixed percentages.

Where should I ship the return?

GO GLOBAL DI ALESSI MATTIA
Piazzetta Sigismondo Moll 16
38060 Villa Lagarina (TN), Italy.

We recommend using a trackable shipping method and packaging suitable to protect the product.

When will I receive the refund?

The refund will be made without undue delay upon receipt and verification of the product or until proof of shipment is provided, whichever is earlier.

We use the same payment method as the purchase, unless otherwise expressly agreed and at no extra cost to the customer. For details on refundable amounts, please consult the Returns and Refunds page.

How can I contact you?

Use the form on the Contact Us page or send a WhatsApp message to +39 0464 081133.

This number is exclusively for WhatsApp messages; we do not provide support through calls to this number.