Returns and Refunds

1. You have 14 days to notify us of your decision to withdraw

Consumers have the legal right to withdraw from a purchase within 14 days of delivery, without having to provide a reason.

We voluntarily extend this period to 14 days from delivery for notifying us of your decision to withdraw, subject to the conditions described on this page. This extension does not limit any statutory rights.

For products from a single order delivered separately, the period begins on the date the last product is received.

2. How to notify us of your withdrawal

Clearly communicate your decision to withdraw using one of the following channels:

• The form available on the website’s Contact page.
• Certified email (PEC): goglobal@pec.goglobal.it.
• Postal communication to GO GLOBAL DI ALESSI MATTIA, Piazza Sigismondo Moll 16, 38060 Villa Lagarina (TN), Italy.

Where possible, include your name, order number and the products you intend to return. You may use the optional form at the end of this page, but this is not mandatory.

Withdrawal does not require our prior authorisation. It is sufficient to send the notification within the applicable deadline.

3. Where and when to send the return

Send the products within 14 days of notifying us of your withdrawal to the following address:

GO GLOBAL DI ALESSI MATTIA
Piazza Sigismondo Moll 16
38060 Villa Lagarina (TN)
Italy

The deadline is met if the shipment is handed over to the carrier before the deadline expires.

4. Return shipping costs

In the event of withdrawal, the direct costs of return shipping are borne by the customer.

We recommend using a tracked shipping service, keeping the shipping receipt and protecting the product adequately with suitable packaging.

This provision does not apply to the costs necessary for the remedies provided under the statutory warranty in the event of defective or non-conforming products, which are borne by the seller.

5. Condition of the returned product

Return the product complete with all accessories and components received, including, where applicable:

• Packaging and case;
• Documentation and certificates;
• Additional bracelet links;
• Straps and other accessories;
• Gifts associated with the returned product.

You may examine and test the product to the extent necessary to establish its nature, characteristics and functioning.

Please take proper care of the product and return it in the condition in which you received it, avoiding prolonged use, scratches, impacts, alterations or handling beyond what is necessary for inspection.

6. Possible reduction of the refund

Pursuant to Article 14(2) of Directive 2011/83/EU and Article 57(2) of the Italian Consumer Code, the consumer is liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product, provided that the consumer has received the legally required information regarding the right of withdrawal.

Damage, wear, alterations or missing components and accessories attributable to the customer may result in a proportionate reduction of the refund corresponding to the actual loss in value.

Any deduction will be assessed on a case-by-case basis and communicated to the customer together with the relevant reasons and supporting documentation. We do not apply fixed percentages, automatic penalties or flat-rate restoration fees.

Simply opening the packaging, normally trying the product or removing protective material does not automatically result in the loss of the right of withdrawal or a reduction of the refund.

Defects, damage or missing items already present at the time of delivery are not attributable to the customer.

7. Timing and method of the refund

The refund will be issued without undue delay and in any event within 14 days of notification of the withdrawal.

We may withhold the refund until we have received the goods or until the customer has provided proof that the goods have been shipped, whichever occurs first.

We will use the same payment method used for the purchase, unless the customer expressly agrees to another method that does not involve any cost.

In the event of withdrawal from the entire order, the refund includes any standard initial delivery costs paid by the customer. Additional costs resulting from the customer’s choice of a more expensive delivery service will not be refunded.

Any justified and documented reduction in value described above shall remain applicable.

8. Defective, non-conforming or incorrect products

If you receive a defective, non-conforming or incorrect product, contact us through the form on the Contact page, by certified email or via WhatsApp at +39 0464 081133.

Please include your order number and describe the problem. Photographs may help us process your request.

These cases are handled under the statutory warranty and not as ordinary returns due to a change of mind. The costs necessary for the remedies required by law are borne by the seller.

9. Optional withdrawal form

Complete and send this form only if you wish to withdraw from the contract. You may copy its contents into the form on the Contact page, send it by certified email or send it by post.

To:
GO GLOBAL DI ALESSI MATTIA
Piazzetta Sigismondo Moll 16
38060 Villa Lagarina (TN), Italy
Certified email (PEC): goglobal@pec.goglobal.it

I/We hereby notify you of my/our withdrawal from the sales contract concerning the following goods:

Product(s):
Order number, if available:
Order date:
Date of receipt:
Name and surname of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only if submitted in paper form: